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Already voted World's Best Airport for the last two years in the Airports Council International annual passenger surveys, Korea's Incheon International Airport is taking service provision to an even higher level with the deployment of SITA's new self-service kiosk for passenger check-in. Several airlines will participate as part of a three-year, multi-million dollar investment plan by the Incheon International Airport Corporation (IIAC).
Already passengers who do pre-check in on their mobile phones with Korean Air can use the 2D bar codes sent to their phone to print out their boarding passes at any of the 38 next-generation AirportConnect CUSS (Common Use Self Service) Kiosks now deployed throughout the airport by SITA. These kiosks are also equipped with passport and visa readers for instant passenger recognition.
Today, 28 million passengers pass through Incheon International each year compared to 14.3 million when it opened in 2001 and the number of airlines has also nearly doubled from 35 in 2001 to 63 today.
Lim Nam-Soo, General Manager, Operations Strategy & Planning, IIAC, said, "The smart deployment of airline and airport IT plays a vital role in meeting the expectations of airlines and passengers while managing Incheon's phenomenal growth. We are confident that SITA's AirportConnect CUSS Kiosks will help us maintain our reputation as the best airport in the world when it comes to service provision to passengers."
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